FREQUENTLY ASKED QUESTIONS FROM DAIRIES
MilkScout is a platform where companies can trade milk and dairy products among themselves (B2B).
Employees of companies that trade or process milk or dairy raw materials.
Dairies, food companies, buyers and sellers of dairy products.
Currently, more than 10 raw materials can be offered on MilkScout. These include milk, cream, whey, buttermilk and concentrates with the usual product characteristics.
We would be happy to extend the product list for you. Please contact our support team with the relevant product specification.
We take data protection very seriously! MilkScout GmbH is state-of-the-art thanks to excellent IT expertise and uses SSL or TLS encryption to protect confidential content. All data is stored hosted on servers within the European Union.
Registration, placing offers and selling are free of charge. The buyer is charged € 38 per successfully brokered transaction.
No, you will receive a comprehensive monthly invoice for all contracts closed during the period.
Currently we only accept payments by bank transfer. If you prefer another payment method, please contact us.
The GTC apply to all transactions concluded via the MilkScout marketplace. Product specifications are attached to the available products. If a product deviates from the specification, this must be clearly described in the comment field or the seller must or the seller must add his own specification.
Offers can be removed from the marketplace free of charge at any time, as long as they have not yet been sold.
Yes, once the buyer sends the purchase request and the seller confirms it, the purchase arrangement is binding. The seller and the buyer will immediately receive a confirmation by mail.
All registered users have been verified by MilkScout. Any misconduct can be reported to MilkScout Support. Unreliable users will be excluded from using the platform.
In addition to a business e-mail address, information regarding the company must be provided.
Yes, there are no restrictions on the number of users. You can register as many e-mail addresses as you wish.
Anyone who wants to sell a product creates an offer and specifies the following data: Raw material, quantity, price, collection date, quality requirements. The offer is then displayed on the marketplace and forwarders can bid on it. can bid on it.
Your profile is only visible to you and the MilkScout team. Contact details are only transmitted in the case of commercial transactions, such as a purchase enquiry from a buyer to the seller.
MilkMatch is MilkScout's raw material matching tool. Via the tool, trading partners can easily reconcile the quantity and ingredients online. It can also be used for trading transactions outside MilkScout. All that is needed is the email address of the trading partner.
The display of the offer is completely anonymous in the first step. Only after the binding purchase request, the buyer learns the data of the trading partner.
After successful purchase, the buyer can optionally create a transport order via MilkScout. Then the haulers have 2 hours to bid on the offer. By the individual selection of haulers can be limited in the settings, which forwarding companies should receive transport requests.
Once the purchase has been successfully completed, the buyer can optionally create a transport order via MilkScout. The transport companies then have two hours to bid on the offer. Through the individual selection of haulage companies, the settings can be used to restrict which haulage companies should receive transport requests.
The price shown is an estimate. The actual freight costs can only be determined after the transport order has been placed.
The seller quotes the prices for the raw material without freight ex works. The buyer organises the transport. This can be done automatically via the platform or independently. The offers are displayed with an estimated transport price displayed in the marketplace.
MilkScout is purely an intermediary platform. Invoicing takes place between the two trading partners.
FREQUENTLY ASKED QUESTIONS FOR HAULER
All forwarding companies specializing in the transportation of liquid food products.
Dairies can post transport orders. Freight forwarders can then submit offers free of charge within two hours. The transport offer includes all relevant information (pick-up location, destination, raw material, quantity, cleaning information, etc.). After two hours, a notification is sent by e-mail whether the offer has been acquired or not. Only then is there an exchange of contact information.
Registration and use are free of charge. Bidding on transport orders is not associated with any costs. A small brokerage fee is only charged upon the successful acquisition of an order.
At the end of the month, MilkScout will send you an invoice for the orders placed by MilkScout. At present, we only accept payments by bank transfer. If you prefer another payment method, please contact us. please contact us.
MilkScout only acts as an intermediary. The buyer dairy is the order giver. Invoices are issued to the dairy.